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Case study - OTP Bank

OTP was looking for a powerful demand management tool to efficiently manage IT Development requests created by business organization through full life-cycle.

Customer's expectations:

  • Efficient Demand Management functionality
  • Resource and Financial Management ability
  • Report Management (Standard and Ad-hoc reporting)
  • Project, Program, Portfolio Management ability for future plan
  • Integration with other systems (Web Service)
  • Timesheet Management
  • User friendly tool
  • Easy to customize/parameterize by the customer


The Project
The PPM pilot project with a reduced scope started in May, 2013. The aim of the pilot project was that the customer could make a deliberate decision based on his personal experience.
The pilot should have gone live in September, but OTP decided to start the Live Project with full scope at the end of August, as the solution met their requirements.


The PPM solution went Live in March, 2014 as planned.

Implemented solution:

  • Development Process supporting resource and financial planning, implementing, testing, release management
  • Project Management Process for managing Development Process
  • Operational Process supporting the standard operational tasks
  • Integration with Business’s application to transfer business demands into PPM online


Highlights:

  • Very strong reporting to exactly know:
    • What happens with the developments?
    • Who does what? Deadlines? Action needed?
    • How much will it cost (planned)? How much does/did it cost (actual)?
    • Managing Planned and Actual Cost/Benefit
  • Managing Development Dependencies
  • Managing Version Changes
  • Saving of labour through supporting automatism and professional reporting without human interaction
  • Timesheeting
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